Refund policy

Returns & Replacements

Because fragrance is a personal-use product, all sales are final. We’re unable to accept returns or exchanges based on scent preference or how a fragrance develops on your skin.

We want you to feel confident trying something new, which is why samples are available before purchasing a full-size fragrance.

If your order arrives defective, leaking, damaged, or you receive the wrong item, please contact us at Info@astralveilparfums.com within 48 hours of the carrier-confirmed delivery time.

Please include your order number and clear photos of the product, packaging, and any damage or leakage so we can review the issue and assist you promptly.

If Astral Veil Parfums determines that a replacement, return, or refund is warranted, we will provide instructions for resolving the issue. If the item needs to be returned, Astral Veil Parfums will provide a prepaid shipping label at no cost to you. The return must be mailed within 7 calendar days of the date the return label is issued.

For safety reasons, some damaged or leaking fragrance products may not need to be returned. Please do not mail a damaged or leaking fragrance unless instructed to do so by Astral Veil Parfums.

Once an approved return is received and reviewed, the applicable replacement or refund will be processed.

Holiday & Christmas Gifts

We understand that some Astral Veil Parfums purchases are given as gifts and may not be opened immediately.

For orders purchased as Christmas gifts, issues involving an incorrect, defective, damaged, or leaking item may be reported through January 7 rather than within our standard 48-hour reporting period.

Please include the original order number or purchaser information, along with clear photos of the product and packaging when contacting us.

Our holiday extension does not apply to returns or exchanges based on scent preference. Fragrance purchases remain final sale unless the product is defective, damaged, leaking, or an incorrect item was sent.

Delivery Issues

Astral Veil Parfums is not responsible for packages that are lost or stolen after tracking confirms successful delivery. If you experience a delivery issue, please contact us and we’ll do our best to help you determine the appropriate next steps with the carrier.

Thank you for understanding and for supporting Astral Veil Parfums.

By placing an order with Astral Veil, you agree to this return policy.